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Uber denies basing fare price on phone models after getting notice from Indian govt

Voltaire Staff


Ride hailing app Uber has said it does not set fares on the basis of a user's phone model, after it was accused of discriminatory practice. 


The US-based firm's response came shortly after the Centre alleged that Uber and its domestic rival Ola use "differential pricing" for Android and Apple  phones.


Consumer Affairs Minister Pralhad Joshi on Thursday on X said that the Central Consumer Protection Agency had sent notices to the companies over the alleged price disparity.


"We do not set prices based on a rider's phone manufacturer. We look forward to working with the Central Consumer Protection Authority to clear up any misunderstanding," an Uber spokesperson told Reuters. 


The fare disparity has been flagged in several media reports and users' complaints. 


Joshi said he would direct the CCPA to also look into whether similar practices were being followed by other apps, such those involved in food delivery and selling online tickets.


The minister has earlier termed "differential pricing" an "unfair trade practice" and a "blatant disregard" to consumer rights.


Image Source: Unsplash


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